Maintenance Request
Maintenance
To submit a maintenance request email repairs@stuho.com or call our office at 323-731-1033. By submitting a work order to repairs@stuho.com you are giving us permission to enter your unit.
STUHO.com Useful Fix It Tips
| Solution | |
| Smoke detector is beeping | Install a new fresh battery. |
| Low water pressure at the faucet Or Shower Head | The aerator may be clogged. Twist off the end of the aerator (the tip of the faucet where the water comes out), clean it or tap it gently to remove particles and reinstall by screwing it back. |
| Drain clogged | Hair and debris can often be removed from the drain stopper. The drain stopper piece can be removed and reinstalled quite easily. Use plunger to clear drain. DO NOT USE LIQUID PLUMBER |
| Light fixture not working | Replace the bulb. Locate and check the breaker box to see if a breaker is tripped. Reset the breaker. |
| Electrical outlet not working | Locate and check the breaker box to see if a breaker is tripped. Make sure you do not have too much load on any circuit. Example (space heater and hair dryer) If the problem is an outlet located at the kitchen or bath, check the GFCI reset switch. |
| Toilet back up | Please put only organic products down the toilet. Purchase a plunger and use accordingly. |
| Toilet keeps running | Try jiggling the handle. Open the tank lid and see if the chain or flapper is stuck in the open position. Adjust to close. |
| Garbage disposer | Turn switch off. There is a reset button on the bottom of the disposer and a place to insert an Allen Wrench to turn manually. |
| Heater not working | Check for the Battery in the thermostat. Push the reset button, if there is one. Check the pilot light. If it is not lit, then light it yourself or call DWP. DWP does this as a service for free to its customers. |
| Ants | Ant infestation is predominantly a resident's responsibility to resolve. Keep areas clean and dry. Install ant traps in locations where ants are present. If the problem, persists please submit a request. |
| Dryer taking too long to dry the clothes | Clean the lint trap before and after each use. |
| Light gas smell at kitchen | Pilot lights may be out on the stove. Relight pilot. |
| Heavy gas smell | Locate gas shut off valve and turn off. Call DWP and submit maintenance request. |
| Fridge not cooling properly | Over filling the freezer often causes this problem. Remove some items from the freezer and check control settings. |
| Dishwasher not cleaning dishes well | It is possible that the hot water is not getting to the Dishwasher quick enough. So, run the hot water at the kitchen faucet for one minute before starting the dishwasher |
| Foam Bubbling from the Dishwasher | Often times this occurs because a resident doesn't use the proper dishwashing detergent. Try running the dishwasher a few time to see if it goes away. |
| Hardware Loose | Use screw driver to tighten loose screws. |
STUHO.com Maintenance Procedures
PHONE: 323-731-1033
E-MAIL: repairs@STUHO.com
EMERGENCY: 877-792-7212*
*This line is for emergency maintenance issues ONLY. For information on what constitutes an emergency see “Emergencies” below.
When leaving a message, or sending an e-mail, please be sure to include:
1. Your name
2. Phone number
3. Address
4. Whether or not we can enter your unit without you being there and
5. A brief description of the repair needed or the emergency
WORK ORDERS
You can fill out a form at our office (2905 S. Vermont Ave #201), or go fill out the form online at STUHO.com under the “Maintenance Request” tab.
EMERGENCIES
Your safety and well-being is very important to us. The following issues constitute emergencies. If any of these situations occur, please follow the instructions below.
Fire: Call the Fire Department (911) for all fires. The maintenance department should be notified of the amount of damage regardless of how little is reported.
Gas Leak: Residents should call The Gas Company (1-800-427-2200) to report all gas leaks. They will come out to the property at any time of day or night to fix the problem.
Broken Water Lines: Please contact the maintenance staff immediately.
Lock Out: Residents must notify landlord to gain entry to their units during normal business hours (10am -5pm M-F). For nights, weekends and holidays, tenant must call a locksmith to gain entry to their units at their own expense. If you change any locks you must notify the landlord and provide the office with a key. If you do not notify us and we find out on our own that you have changed the lock, a fee of $100.00 will be assessed in addition to the cost of the new lock.
24/7 Locksmiths
Alert Lock and Key Inc. 800-539-7911
A-1 Locksmith Service 888-245-4494
NON-EMERGENCIES
The following are examples of some common NON-EMERGENCY situations. For any of these, please contact our maintenance line during regular business hours (10am-5pm M-F) or fill out a work order. We will take care of it as soon as possible.
Stop Up: Main lines will be responded to as soon as possible to abate the immediate problem. Toilet clogs are only an emergency if all toilets in the unit no longer work. Sink stop-ups are not an emergency.
No Heat: Please verify service is not disconnected before contacting the maintenance staff. If you are not sure how to turn the heater on or off, contact The Gas Company (1-800-427-2200). The Gas Company will come to the property to show you how to use it.
No Hot Water: Not an emergency unless tank is leaking or wires are sparking. Please verify service is not disconnected before contacting the maintenance staff.
No Electricity or Gas: Check breakers and verify service is not disconnected before contacting maintenance staff.
Broken Parking Gate: Make sure nothing is in the path of the broken gate, ie. Debris, shrubs, rocks. If the gates path is clear and the gate still will not move, then contact our office during normal business hours (10am – 5pm). If you must get somewhere please call a taxi at your own expense.
24 Hour Taxi Service
New Courtesy Taxi Cab 213-252-8585
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